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Community Spotlight

The Servant Center

Tell us about your organization and the mission that drives your work.

The Servant Center’s mission is to empower the homeless and disabled, particularly veterans, through housing, healthcare and restorative services

 

Who do you serve?

Servant House is a 21-bed transitional housing program providing 21 beds for disabled veterans who are experiencing homelessness and or at risk for homelessness. In addition to meeting their basic needs.  Residents have access to group counseling, life skills classes, medical support, case management, social activities, etc.
Glenwood, Haworth and Foxworth Houses include 28 permanent supportive housing apartments for veterans and veteran families, who are low income and have disabilities.
Fast Track is a Rapid Rehousing program targeted to individuals and families experiencing homelessness.
Triad Stand Down for Veterans is a one-day annual event, organized and hosted by TSC allowing veterans experiencing homelessness to access 30+ services provided by local nonprofits and government agencies.
The Disability Assistance Program assists un- and under-insured clients in filing for SSI/SSDI benefits. We assist those who are experiencing homelessness to file for benefits using the SOAR (SSI/SSDI, Outreach, Access and Recovery) model, which is a SAMHSA evidence-based model designed to increase approvals for those experiencing homelessness.

 

What inspired the creation of the organization?

The Servant Center began as an Episcopal Servant Leadership Project with church volunteers working with those experiencing homelessness to apply for SSI/SSDI benefits.
Since that time, The Servant Center has grown organically and has stepped in to meet numerous gaps in service.  In 1993 The Servant Center became a 501(c) 3 and began operating under a Social Security Administration grant.
While working with those on the street experiencing homelessness, with disabilities, it was alarmingly clear that many of those persons were veterans and needed more services than could be provided by a traditional shelter.  So, in 1999 the organization opened Servant House, the first transitional housing program in Greensboro.
We are still the only transitional program in the area that exclusively serves those with disabilities and prioritizes veteran.
The Center spent much of its early history assisting low-income and disabled persons to apply for SSI/SSDI benefits and in 1997 contracted with Cone Health Systems to continue helping their under and un-insured patients, establishing its Disability Assistance Program.
The Servant Center often had difficulty finding appropriate housing for its graduates of Servant House.  Therefore, The Servant Center has constructed two permanent supportive housing complexes.  These complexes offer 17 apartments along with supportive services.  In 2005 the Center became involved in coordinating the first Triad Stand Down, a one-day event of comprehensive services for veterans experiencing homelessness from the region.
In 2019 The Servant Center started Fast Track, a Rapid Rehousing program that combines housing-focused case management and temporary financial assistance to help individuals and families who are experiencing homelessness to reach housing stability.
In 2021 The Servant Center partnered with Greensboro Housing Authority to provide case management for 11 veteran families living at their Foxworth apartments.
In 2026 The Servant Center will start our community’s only Medical Respite program, serving individuals experiencing homelessness who are in the hospital and are ready to be discharged, but need a safe place to heal from their illness or injury.

 

Wellness and Community Impact

Wellness can mean many things. What does wellness mean within the context of your work?
Homelessness negatively impacts all aspects of wellness – physical, emotional/mental, social, intellectual, spiritual, occupational, financial, etc.  We understand that housing alone can improve a person or family’s overall wellness.
How does your organization contribute to the health, well-being, or quality of life of those you serve?
Case Management is the key to addressing the areas of wellness that have the most impact on a client/resident’s ability to achieve housing stability.  We do that by setting goals and strategies to address those obstacles.
Can you share a story that illustrates the impact your organization has had on an individual or family?
 BJ was homeless for more than 6 months due to health issues from his HIV.  He had been bouncing back and forth from living in his car to living at the Weaver House shelter.    Through the Coordinated Entry process BJ was referred to the Fast Track Rapid Rehousing program.  The Housing Specialist was able to house him in 30 days in a one-bedroom apartment.  Within a month of being housed he got a job; was connected to Triad Health Care for medical services and was able to reconnect with his son.  Despite these positive outcomes, BJ did not like to smile.  He had significant dental disease and was embarrassed to show his teeth.  During this time, we continued to provide financial support and would bring him groceries each month so he could get the dental work needed to fix his smile.  Dora, the Housing Specialist went to do a home visit one day and he said to her “you gave me my smile back” and took off his mask and gave her a big smile.  BJ was awarded a housing voucher and is now paying his own bills, working, has visitation rights with his son and reports to be very happy.

 

Programs and Services

Are there any upcoming initiatives, events, or projects you’d like the community to know about?
The Triad Stand Down is a one-day event providing comprehensive services to homeless veterans from the region.  More than 40 service providers show up providing dental and medical care, mental health and substance abuse services, housing, employment, haircuts, etc.  It is scheduled for 9-11-2026.  We also have volunteer days – typically the 1st Friday and 3rd Saturday of each month.  You can check out our website and Facebook for links to sign up.
How do participants typically become involved with your organization?
Our clients come to us directly from the VA (Servant House), Cone Health (DAP) or through the Guilford County Coordinated Entry Process (Rapid Rehousing).  Coordinated Entry is a process by which those who are experiencing homelessness are accessed and added to a by-name list.  Each week the permanent housing programs from the community meet and clients are picked up off the list from the top down (those with the highest needs are at the top of the list).
What types of outcomes or changes do you hope participants experience?
 2024-2025 Outcomes:

 

Servant House
o 95% exited to permanent housing
o 100% exited with income
Glenwood/Haworth/Foxworth
o 20 Veterans and 14 Veteran Families Served
o 96% maintained permanent housing
Rapid Rehousing
o 99% exited to permanent housing
o 100% exited with income
DAP
o DAP – 140 claims filed with 70% approval
o SOAR – 34 claims filed with 60% approval

Challenges and Opportunities

What are some of the biggest challenges facing the people you serve today?
  • a. Affordable housing
  • b. Lack of vouchers
  • c. Mental Health and Substance Abuse
What challenges does your organization face in fulfilling its mission?
  • a. Funding is always a challenge.
  • b. Finding affordable quality housing
  • c. Changing federal policies and priorities
What opportunities do you see for positive change in our community?
I believe the awareness of homelessness in the community has grown and we see more people interested in making a difference.

Collaboration and Community

How can local businesses, practitioners, or community members support your work?
  • a. Advocacy
  • b. Volunteer
  • c. Give – financially and donations
What role do partnerships play in helping your organization succeed?
We rely on dozens of organizations to be able to successfully serve our clients.  For example, we work closely with the VA to serve the veterans at Servant House.  We refer clients to NC Works and One Step Further for employment services.  Legal Aid comes onsite every other week to help with VA benefits.  The list goes on and on…….
What can GHC do to help you further the mission?
We are always looking for advocates, volunteers and donors. We appreciate anyway you would like to get involved.

 

Llacuna Matata Reiki is a member of Greensboro Holistic Collective

Cherie Llacuna is a Reiki Master, founder of Llacuan Matata Reiki, and a member of Greensboro Holistic Collective, and a GHC Volunteer Staff Writer and Editor. 

Disclaimer: The information shared in Greensboro Holistic Collective posts is intended for educational and informational purposes only. It is not a substitute for professional medical, mental health, or legal advice, diagnosis, or treatment. Always seek the guidance of a qualified healthcare provider or professional with any questions you may have regarding your health, well-being, or specific situation. Never disregard or delay seeking professional advice because of information you read here. Greensboro Holistic Collective does not endorse any specific practitioners, services, or products mentioned, and participation in any activities is at your own discretion.

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